Irrespective of the fact that the hosting service offered by the different companies is approximately the same, every provider has got a personalized platform with its own modifications and different ways to accomplish particular tasks. That’s why, an info-laden knowledge base would be astonishingly useful both for people with little to no experience and for technically savvy users who will ultimately find out how given procedures are carried out, but will waste some time meanwhile. The purpose of such a knowledge base is to make the service fast and simple to use, saving users lots of time and energy. The consequence is gladder clients, since they can swiftly find the information they’re searching for, and significantly less work for the client care staff, because typically the vast majority of the inquiries and problems that clients have got are already listed in the knowledge base. In case the articles themselves are adequately written and cover more topics, you will be able to learn more not only about your account, but also about the hosting service as a whole.

Extensive Online Documentation in Shared Hosting

If you’ve bought your first shared hosting account from our company or have transferred your website over to us, you will get used to our services and our in-house developed Hepsia Control Panel before you know it due to the fact that we have compiled an extensive knowledge base where you can find all the info that you’ll ever need – both general info about the web hosting service as a whole and more specific info about the separate features that you can use and the difficulties that you might run into. The articles are available in two places. The full article collection is accessible through the Control Panel’s Help section. You can read articles that are dedicated to the different features in each section of the Control Panel as well. You can discover how to do de facto everything, from enabling an .htaccess configuration file to managing an electronic mailing list, and all the articles include exhaustive guides, so you will never become lost on account of an ambiguous text. Certainly, in case you come across a more specific obstacle and you cannot find a solution in our knowledge base, you can get in touch with our client service staff representatives 24-7.

Extensive Online Documentation in Semi-dedicated Hosting

Our semi-dedicated servers include a comprehensive online article library where you can find any information that you may require about our web hosting services or about the Hepsia hosting Control Panel that we use. We’ve compiled it on the basis of the feedback that we’ve obtained from our clients over the years and, as a result, our articles cover specific issues that you could run into and propose the quickest means of repairing them, for example receiving a 500 Internal Server Error message or being unable to send e-mails from your PC even though you have the right settings. The articles are available in every single section of the Control Panel and you can browse them whenever you want. They can help you boost your knowledge not only about our platform, but also about the hosting field in general, as they feature how-to guides and general info such as what file permissions or cron jobs are.