There are several ways to touch base with the hosting company whose services you’re using, but the one that you will invariably find irrespective of which company you select is a ticketing system. It’s the least complicated means of communication for many reasons. In the event that no customer support staff member is available at the moment and they are all busy, a phone call may not be answered, but a ticket will always hit home. Plus, you can copy ‘n’ paste large bits of information without worrying about printing errors, and in case a certain issue requires more time to be solved or a number of replies need to be exchanged, all the information will be in the same place, so either party can always see the comments supplied by the other one. The negative aspect of using tickets to contact your hosting company is that they are usually separate from the web hosting platform, which implies that if you have to supply info or to follow instructions, you will have to use at least 2 different accounts and this number might rise in case you want to manage a number of domain names. In addition, a lot of web hosting providers reply to tickets after a couple of hours, or even once in every 24 hours, and for you as a client, this means wasted time whilst waiting around for a response.

Integrated Ticketing System in Shared Hosting

In stark contrast to what you may find with many other web hosting companies, the ticketing system that we are using with our Linux shared hosting packages is an integral part of the Hepsia hosting Control Panel, which comes with all hosting accounts. You won’t have to memorize several log-in names and passwords, as you will be able to manage your tickets and the hosting account itself from a single place. So, if you have a question or confront a difficulty, you can get in touch with our help desk team momentarily. Our ticketing system includes an intelligent search functionality. This goes to say that even if you have sent tons of tickets through the years, you will be able to track down the one that you want without any efforts. Moreover, you can check knowledge base hints on resolving commonly experienced predicaments.

Integrated Ticketing System in Semi-dedicated Hosting

We think that it is more convenient to manage everything in a single place, which is why we have implemented a trouble ticket system into the custom-developed Hepsia Control Panel, which is offered with each semi-dedicated server plan. This will permit you to manage the correspondence with our customer service team along with your account, which suggests that you will not need to memorize one more user name for another system. You’ll be able to send a new ticket or to check the status of an old one with no more than a couple of clicks whilst you are browsing the content within your account. On top of that, you can search through older tickets using a smart search option or have a look at applicable FAQ articles, which provide solutions to commonly faced complications. The inbuilt ticketing system is closely monitored 24/7 with the maximum ticket response time being only one hour, so there will always be somebody to help you.