The accessibility to the customer and tech support that a shared hosting company offers can tell you a lot for the services they offer too. When you're allowed to use only e-mail messages or tickets, you have most likely discovered a reseller not the actual hosting provider. If this is the case, you'll probably have to wait for a few days so as to get an issue resolved as your reseller may not be checking their communication on a regular basis or they may need to get in touch with the true web hosting company for additional assistance. If the supplier can provide several ways of communication with quick response time which are available at any moment, they are most likely the top provider, not only a reseller. Which means that you will receive well-timed assistance and high quality support because they'll have instant access to the servers where your account is. Whatever the issue - technical or sales, it's generally much better to communicate with your web hosting company directly via your favourite method of communication.

24/7 Customer Support in Shared Hosting

The customer and technical support services for our shared hosting plans are twenty-four-seven, which means that you can forget all about waiting for a few days to receive assistance. If you are not our client yet, you can phone us, chat with an agent or send an email message. In case you currently have an account, you'll be able to open a support ticket on top of the other three options for communication. You'll be able to choose the most suitable way to contact us based on where you are or what device you use. We will help you for more or less any hosting-related query that you may have or problem that you can encounter and even if you get in touch with us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming problems you can open a ticket, but even in this situation the maximum reply time will never exceed sixty minutes.

24/7 Customer Support in Semi-dedicated Hosting

We're aware how essential it is to get well-timed assistance, especially when your website is not working effectively for some reason. All of our Linux semi-dedicated hosting packages include 24/7 customer and technical support, which means that if anything comes up, you will be able to use a number of methods to get in touch with us - telephone line with a couple of local numbers around the globe, live chat, e-mail messages and tickets. The first two methods are for pre-sales, billing and common matters, so that if you don't have an account yet, for example, you will be able to receive additional details about our services, or we will help you with simpler technical matters. The second two methods are for strictly technical problems or anything that is more time-consuming because it's much easier track the correspondence between you and our technical support crew. The guaranteed maximum answer time for them is just 1 hour, the typical one - 15-20 min, so you won't need to wait for an entire day in order to get assistance as you may have to do with various other service providers.

24/7 Customer Support in VPS Web Hosting

When using our Linux VPS web hosting packages, you will not ever need to wait for more than 1 hour so as to get support for any type of problem that you could encounter with the server or the software which comes pre-installed with it. We warrant this short answer time for all of the tickets that you open via your billing Control Panel or e-mail messages which you send to our tech support crew. We also have local telephone numbers in a couple of countries around the globe as well as a live chat service where we are able to help you with billing, pre-sales and general questions. Customer and technical support is available 24/7/365 through the different ways of communication, so no matter what your question or problem is, there's always somebody to help you out in a timely manner. In case you need assistance with third-party software, which you cannot install or which gives you troubles, you will be able to take full advantage of the Managed Services upgrade package that we offer for all of our VPS plans.

24/7 Customer Support in Dedicated Servers Hosting

All of the dedicated server plans that we provide come with 24/7 support through numerous methods of communication and with a 1-hour max reply time warranty. In case you want to find out more about the packages or you have various general or billing questions, you're able to call one of the local numbers that we have globally or you could use our live chat service and talk with a live agent. For entirely tech issues that require some help from a tech support person or an administrator, you can open a ticket from your billing Control Panel or you can send an e-mail message, as these channels are more appropriate to track a particular matter. The reply time for them rarely is more than 30 mins, which means that you can forget about having to wait for a full day so as to receive assistance. Our support service is available for any kind of server-related issues, and the pre-installed software. In case you need support for third-party apps, you may consider obtaining the Managed Services upgrade that we provide with all of the plans.