Customer Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Response Time Guarantee

  • We offer a sixty–minute response guarantee for each trouble ticket or email that you submit to our help desk support team. We will swiftly reply to all standard inquiries and forward the issue to our sysadmins if additional assistance is required. If you take advantage of the Optional Managed Services package, we’ll perform any of the included server management tasks at a time that has been discussed with you in advance.

  • Top quality support service

  • A Premium–Quality Customer Support Service

  • Should you need help with the Web Hosting Control Panel or with any of the applications that we’ve preinstalled on the dedicated hosting server for you, you can get in touch with our tech support staff at any moment through the ticketing system. What’s more, in case you need assistance administering your dedicated web hosting server, you can order the Optional Managed Services package, that includes OS updates on a weekly basis, software installation and troubleshooting procedures, server monitoring and restarting procedures, backup hard drive storage space, etcetera.

  • Intuitive help center

  • An Intuitive Help Section

  • We have equipped the Web Hosting Control Panel with an exhaustive knowledge base, which offers detailed explanations of its features and functions. What’s more, we have shot exhaustive video tutorials that will further teach you how to carry out a given task or solve a commonly encountered problem. The instructional articles and the tutorial videos are easily reachable from every section of the Web Hosting Control Panel through the Help and Videos buttons located in the upper right corner.