Support Channels

  • 1 hour ticket response time

  • A 1–hour Ticket Resolution Warranty

  • Our team of professionals will try their best to respond to your advice demands within approximately 1 hour. If, however, the problem you have encountered needs some help from the Administrators’ =Department,= we are going to send the ticket to the administrator on shift and will write a reply to tell you.

  • Top quality support service

  • Professional Technical Help And Support Service

  • We offer around the clock tech support through a lightning fast ticketing application integrated into your Control Panel. You’ll be able to email us whenever you want about any of the software packages that come pre–installed on your virtual server, such as the selected Operating System, the server management panel and our custom made Web Hosting Control Panel.

  • Intuitive help center

  • An Informative Help Section

  • A thorough and frequently updated article base is integrated into our in–house built Web Hosting Control Panel. It gives you quick tips about how to perform all of the fundamental site management jobs. The Help area gives you thorough how–to articles and step by step video training. You can access the Help section by clicking the Help or Video buttons in the right part of each Control Panel section.